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Privacy Policy

1. Introduction

RankGPT ("we", "us", or "our") operates the rankgpt.app website and service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using RankGPT, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

  • Account information: Email address and authentication credentials
  • Payment information: Processed securely through Stripe (we do not store card details)
  • User content: Criteria and items you submit for ranking
  • Usage data: Ranking jobs, comparisons, balance transactions, and service interactions
  • Technical data: Browser type, device information, and IP address (for security purposes)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered ranking services
  • Process your payments and manage your account balance
  • Send you technical notices, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage patterns to improve our service
  • Detect, prevent, and address fraud, abuse, or technical issues

4. Legal Basis for Processing

We process your personal information based on:

  • Contract performance: To provide you with the services you requested
  • Legitimate interests: To improve our services, prevent fraud, and ensure security
  • Consent: Where you have given explicit consent for specific processing
  • Legal obligations: To comply with applicable laws and regulations

5. AI Processing and Third-Party Providers

Your ranking criteria and items are processed by third-party AI providers to generate comparisons and rankings. These providers include:

  • Google (Gemini)
  • Anthropic (Claude)
  • OpenAI
  • DeepSeek

Your content is transmitted to these providers solely for the purpose of providing the ranking service. We do not use your data to train AI models. Each provider has their own privacy policy governing how they handle data.

6. Data Sharing

We may share your information with:

  • Service providers: Third parties that help us operate our service (AI providers, payment processors, hosting providers)
  • Legal requirements: When required by law, subpoena, or legal process
  • Protection of rights: To protect the rights, property, or safety of RankGPT, our users, or others
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our service providers, including AI providers and cloud infrastructure, operate globally. By using our service, you consent to the transfer of your information to these locations. We take steps to ensure your data is treated securely regardless of where it is processed.

8. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your account information and ranking history for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. You can request deletion of your account and associated data by contacting us at support@rankgpt.app.

10. Payment Processing

Payment information is processed securely by Stripe. We do not store your credit card details on our servers. Stripe may collect and process your payment information in accordance with their privacy policy, available at stripe.com/privacy.

11. Cookies and Local Storage

We use local storage to maintain your session and remember your preferences (such as dark mode). We do not use third-party tracking cookies or advertising cookies. Essential cookies may be used for authentication and security purposes.

12. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Export: Request a portable copy of your data
  • Restriction: Request restriction of processing
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@rankgpt.app.

13. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will take steps to delete that information promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and, where appropriate, notifying you by email. Your continued use of the service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices:

support@rankgpt.app